Steven Kroll, MHA, EMT, is an executive level EMS leader, front-line EMS provider, and EMS consultant. He has over three decades of experience in urban, rural, and suburban EMS in both career and volunteer roles. Steve is currently the Executive Director and volunteer Chief of Delmar-Bethlehem EMS in Albany County, New York.
Steve uses his accumulated experience in EMS and health care to provide consulting assistance to leaders seeking to advance their organizations through positive change and innovation. Specific interests include EMS strategic planning and problem solving, organizational restructuring, government affairs, external relations, hospital-EMS relations, EMS telemedicine/MIH, agency governance, and coalition building.
Steve has extensive experience in EMS, hospital, and health care policy, advocacy, and operations. Steve was the Chief Delivery Officer at UCM Digital Health, a telehealth triage, treatment, and navigation medical practice from 2019-2023. He guided the development of UCM’s EMS treat-in-place telemedicine program. Prior roles include serving as Vice President of Governmental Affairsand External Relations at the Healthcare Association of New York State (HANYS); the Executive Director of The Arc New York, the state’s largest developmental disability services organization; Associate Director of the American Hospital Association Office of Federal Relations: and health staffer for the U.S. Senate.
Steve has served on the Board of Directors of the National Association of EMTs (NAEMT) and is Vice-Chair of NAEMT’s Advocacy Committee. He was recognized as the NAEMT/Braun Industries EMT of the Year in 2018.
Steve is a member and past Chair of the NYS Emergency Medical Service Council and a Director and government affairs committee Co-Chair of the NYS Volunteer Ambulance and Rescue Association.
Steve holds a Master of Health Administration from Duke University and a Baccalaureate in Business Administration from the University of Buffalo. In addition to his work in prehospital care, Steve isthe chairperson of the Board of Trustees at Cobleskill Regional Hospital of the Bassett Healthcare Network in Schoharie County, New York.
